New ambulance response system is piloted

New ambulance response system is piloted

The Scottish Ambulance Service is to pilot a new response system which aims to save more lives and improve the quality of care for patients.

Patients with immediately life-threatening conditions, such as cardiac arrest, or who have been involved in serious road traffic incidents will be prioritised and receive the fastest response.

In less urgent cases, call handlers may spend more time with patients to better understand their health needs and ensure they send the most appropriate resource for their condition.

The move follows similar changes in Wales and parts of England which have proven highly successful – leading to faster response times for critically-ill patients.

The new response model has been developed following the most extensive clinically-evidenced review of its type ever undertaken in the UK – with nearly half a million calls examined. It is the first major change to the time-based targets system since 1974.

It will be introduced by the Scottish Ambulance Service before the end of the year and piloted for 12 months.

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