iMatter comes to Health and Social Care North Lanarkshire

iMatter comes to Health and Social Care North Lanarkshire

By Isabel Doris, NHS Lanarkshire organisational development programme manager

iMatter – our new way of understanding our staff’s experience – is coming to Health and Social Care North Lanarkshire next week.

Staff will receive their questionnaires on Monday and are being asked to complete them by 15 May.

We’d really urge you to take part.

The iMatter Continuous Improvement Model has been designed with the input of staff throughout NHS Scotland to help individuals, teams and health boards understand and improve staff experience – the extent to which employees feel motivated, supported and cared for at work.

iMatter puts the focus at team level – each one has their own iMatter team report.

Staff can take just 10 minutes out of their day to fill in their questionnaire, completed anonymously. The completed questionnaires are then processed by an external company making it totally confidential.

Completing the questionnaire – online or on paper – allows you the chance to give feedback on and be involved in influencing change and improvement in your workplace.

NHS Lanarkshire recognises the importance of effective employee engagement. Staff who feel engaged, involved and valued provide a strong workforce, which is essential to improve healthcare services.

Evidence shows that the better the experience of staff at work, the better the experience of patients and their families.

iMatter is designed to help your line manager understand what it is like for you as an individual at work, in your teams and in NHS Lanarkshire.

By regularly reviewing the levels of satisfaction of our staff we can share the best of what we do and help areas where a bit more support may be required. This helps promote openness and transparency in your teams about your experience at work and over time supports your team’s development.

It recognises that there is already a lot that is good about our teams and our workplace but we should always be looking to learn and improve.

So, please take the time to fill in your iMatter questionnaire when it arrives.

More on iMatter:

FirstPort

National website

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