Admin and clerical staff within labs have been sharing their journey through iMatter – the continuous improvement model designed to help understand and enhance staff experience.

Sandra Seenan, directorate support manager for laboratories, said: “I approached iMatter very positively, explaining it gave staff the platform to have input to their working practices and environment and for the team to resolve any issues or make beneficial changes.

“We all sat down to discuss the results of our iMatter questionnaires. Although there was a feeling we should celebrate and keep doing what we’re doing, there were still some issues to be resolved. We got them down onto the action plan so we could discuss the best way forward.

“The benefits if iMatter are that staff feel included and that they do matter. I have changed the view of some who said that they would not complete the questionnaire – they have indicated that they will take part next time.

“My advice to managers is to speak to your teams in advance of the iMatter questionnaire to advise them of how important it is.”